Is the system compatible with standard commercial TVs and displays?
Yes, absolutely. vsNEO endpoints output a standard HDMI signal, making them fully compatible with commercial TVs, projectors, and professional monitors commonly used in labs, retail spaces, and foyers.
Are there any recurring software license fees?
None. All features, including the centralized web-GUI, multi-zone routing capabilities, and On-Screen Display, are fully built-in. There are no per-seat licenses, server software costs, or recurring subscription fees.
Can vsNEO be integrated into our Active Directory (AD/LDAP)?
The vsNEO/KVM network is designed to be fully isolated from your business network – no bridging, no shared switches, no dependency on your corporate IT. To protect this network from IT vulnerabilities, vsNEO uses its own internal, granular rights management rather than relying on external AD servers. For deep corporate IT integrations including AD/LDAP, we recommend our Enterprise solutions from G&D.
Can the system handle multi-head sources?
Yes, absolutely. vsNEO fully supports multi-head Windows systems. You can easily logically group multiple video outputs belonging to a single PC directly within the vsNEO-center Web-GUI. This ensures that mouse roaming and keyboard control treat all screens of the multi-head source as a single, seamless canvas.
Does vsNEO support USB 2.0 for mass storage or touchscreens?
To guarantee absolute data security and prevent malware infiltration (e.g., BadUSB) at the operator desk, vsNEO strictly supports USB-HID only (keyboards and mice). If your project requires transparent USB 2.0 routing or touchscreen support, please refer to our Ultimate Tier matrix systems.
Can multiple users control the exact same source simultaneously?
vsNEO utilizes an exclusive-control model to prevent cursor chaos. While an unlimited number of users can view the same source simultaneously (perfect for distributing a signal to multiple TVs), active mouse/keyboard control is exclusively granted to one operator at a time. However, control handover is completely seamless: the moment the active operator switches away or leaves the source, keyboard and mouse control is automatically transferred to the next connected user viewing it.
Is the system really strictly limited to 96 endpoints?
Yes. This is a deliberate design choice. vsNEO is optimized to run flawlessly on standard 1GbE network switches without requiring complex, multi-tiered multicast routing setups. This guarantees our "Zero-Config" promise.
*Note: When distributing HDCP-encrypted content, standard HDCP 2.2 topology limits apply (maximum 32 devices and 4 repeater levels per branch).
Can I mix different monitor resolutions or rotations (e.g., landscape/portrait) on a single workspace or video wall?
To guarantee perfectly fluid mouse roaming and instantaneous layout switching, vsNEO requires a unified display topology per workspace. Monitors grouped into a single operator desk or video wall must share the same resolution and orientation. By eliminating the need for heavy internal scaling, we ensure maximum system stability and 1:1 pixel mapping. For highly heterogeneous environments with mixed orientations or custom aspect ratios, our Advanced Tier (VuWall) is the ideal solution.
Is there a noticeable delay (latency) in mouse and keyboard operation?
No. The vsNEO platform operates with a highly optimized low-latency video engine and a glass-to-glass latency of under 50 milliseconds. This delivers an absolutely fluid real-time control experience over standard 1GbE infrastructure. However, should your project require physical "zero-latency" – for example, in Air Traffic Control or highly dynamic broadcast mixing – we seamlessly refer you to our uncompressed 10G systems from the Ultimate Tier (G&D).
Does vsNEO feature an open API for Crestron, Extron, or Q-SYS?
No, intentionally not. vsNEO is designed following the Closed-Loop Principle as a highly secure, autonomous system. To rule out external network attacks, IT vulnerabilities, and unauthorized remote control, the vsNEO-center omits open third-party control APIs. Operation and layout switching are instead performed 100% securely and natively via our own hardware ecosystem (OSD, CommandDeck, CommandKeyboard, or ControlVu Touch). For deep AV control-system integration via open APIs (Crestron, Extron, Q-SYS), our Ultimate Tier (G&D) is designed for exactly this.
Is the system built for continuous, commercial use?
Yes. vsNEO is engineered for reliable, continuous operation in commercial environments like local dispatch desks, labs, and retail spaces. It leverages a robust hardware foundation and is engineered for strict CE/FCC compliance, backed by the premium support of the Panoptec Ecosystem. For exact certification details, please refer to our Datasheet.
What are the exact physical and technical specifications?
Below are the detailed technical specifications for the vsNEO ecosystem components. You can expand the data sheets directly here or download them as PDFs for your project documentation.
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| Product group | AVoIP KVM transceiver (encoder/decoder) |
| Component | Transceiver module (digital) — encoder/decoder |
| Max. end devices | 96 per vsNEO-center |
| Power supply | USB Type-C (Power Delivery) or PoE (802.3af, Class 3) |
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| Range | 100 m / 328 ft over copper; extendable via SFP fibre |
| Medium | CAT5e / CAT6 / CAT6A / CAT7 (copper); fibre (SFP) |
| Data rate | 1000 Mbit/s (1 Gigabit Ethernet) |
| Network Ports | 1× LAN (RJ45, PoE) or 1× SFP (fibre) (only one active at a time) |
| IP addressing | Fully automatic (Zero-Config) via the vsNEO-center's built-in DHCP server – no manual IP configuration needed or possible |
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| Format | 1x HDMI, HDCP 2.2 compliant |
| Video bandwidth | 18 Gbps |
| Colour space & depth | RGB 4:4:4, YCbCr 4:4:4 / 4:2:2 / 4:2:0 (8 / 10 / 12 bit) |
| Supported resolutions | 1024×768, 1280×720, 1280×800, 1280×960, 1280×1024, 1440×900, 1600×1200, 1680×1050, 1920×1080 (1080p/1080i), 1920×1200, 2560×1080, 2560×1440, 2560×1600, 3440×1440, 3840×1080, 3840×2160 (30/60 Hz), 4096×2160 (30/60 Hz) |
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| Decoder Mode (Network AV) | 1x HDMI, YCbCr 4:2:0 (8 / 10 / 12 bit) |
| Encoder Mode (Local Loop-Out) | 1x HDMI, RGB 4:4:4 / YCbCr 4:4:4 (uncompressed, zero-latency passthrough) |
| Supported resolutions | Same mandated set as video input |
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| Audio 1 (HDMI) | Digital embedded (encoder: embed/de-embed), LPCM 2.0CH, 16 bit, 48 kHz |
| Audio 2 (Analog) | Combined 3.5 mm jack, CTIA pinout |
| USB Ports | 2× USB device (Type-A, front); 1× USB host (Type-C) |
| USB classes | USB HID (Keyboard & Mouse supported) |
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| Dimensions (W x H x D) | 105 mm x 30 mm x 250 mm |
| Weight | 760 g |
| Material | Metal enclosure, powder-coated (RAL 5003) |
| Power consumption | Encoder 10.2-12 W / decoder 7.0-8.5 W |
| Environment (Operating) | 0°C to 40°C / 32°F to 104°F, 20–90 % RH (non-condensing) |
| Environment (Storage) | -20°C to 60°C / -4°F to 140°F, 10–90 % RH (non-condensing) |
| Conformities | CE/FCC/RoHS/REACH/WEEE/TAA/CRA |
| Warranty | 3-year limited electronics warranty |
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| Product group | AVoIP system controller / KVM matrix controller |
| Processor | ARM Cortex-A55, 2 GHz |
| Max. number of end devices | 96 vsNEO-link units |
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| Ports & Data rate | 2× 1 Gbit/s LAN (RJ45) — "KVM LAN (PoE)" and "Management LAN", physically isolated from each other (1000 Mbit/s per port) |
| Transmission distance | 100 m over CAT5E/6/6A/7 |
| KVM/AV network addressing | Fully automatic (Zero-Config), fixed internal scheme, not user-changeable |
| Management LAN addressing | Configurable, supports DHCP client mode for integration into your own network |
| DHCP role | vsNEO-center is the sole DHCP server on the KVM/AV network; third-party DHCP servers are not permitted there |
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| Web GUI | HTTPS/SSH-capable, HTML5 |
| Smart & Touch Control | Dedicated URL for a 1920×291 px touch client (CommandKeyboard-Advanced), plus a dedicated responsive web-control interface for tablets, PC laptops, and ControlVU |
| Main stream (≥1080p) | H.265 @ 60 Hz, VBR, quality 80 |
| Sub-stream (<1080p) | H.265 @ 60 Hz (50 Hz if required), VBR, quality 65 |
| Preview stream | H.265, VBR, quality 40, fixed 30 fps |
| RTSP copy-stream | H.264, VBR, quality 75, fixed 30 fps |
|
| Power supply | External — USB-C (PD) and/or PoE |
| Input voltage | 12 VDC (external adapter) |
| Power consumption | ≈6.84 W |
| Dimensions (W x H x D) | 105 mm x 30 mm x 200 mm |
| Weight | 597 g |
| Material | Metal enclosure, powder-coated (RAL 5003) |
| Environment (Operating) | 0°C to 40°C / 32°F to 104°F, 20–80 % RH (non-condensing) |
| Environment (Storage) | -20°C to 60°C / -4°F to 140°F, 10–90 % RH (non-condensing) |
| Conformities | CE/FCC/RoHS/REACH/WEEE/TAA/CRA |
| Warranty | 3-year limited electronics warranty |
